My Firm. My Future. Report
Enabled by technology and an increasingly engaged public, accounting practitioners are constantly being confronted with rapid change. This is making it more challenging to know the right direction to take, or solution to implement.
CPA Australia's MY FIRM. MY FUTURE. REPORT 2019 offers an in-depth analysis of the changing accounting landscape based on insights from over 500 public practitioners, consumers and SMEs. The report explores key forces reshaping the public accounting profession and proposes four themes that will enable members to build a sustainable practice for the future.
Be prepared. Access your copy of the MY FIRM. MY FUTURE. REPORT
My Firm. My Future. E-Learning
MY FIRM. MY FUTURE. E-LEARNING is a new set of practical e-learning modules that are being rolled out during 2019/2020 to help you prepare for the challenges and take advantage of the opportunities to build a sustainable business.
Modules in the MY FIRM. MY FUTURE. E-LEARNING series complement findings from the MY FIRM. MY FUTURE. REPORT and will help you prepare your practice for the future.
The first complimentary modules released in MY FIRM. MY FUTURE. E-LEARNING include:
This interactive course will show you the tools and strategies to measure and exceed client expectations to build your relationship and increase your returns.
Segmenting Your Client Base
In this interactive course, you will learn how to segment your client base to establish a successful client relationship management process and develop a growth strategy.
As part of doing business better, this interactive course will explore frameworks and explain the steps and techniques to improve risk management throughout your firm.
Quality management is at the heart of customer satisfaction, this interactive course will explore quality frameworks, approaches to quality improvement, and techniques used to manage quality.
A key aspect of successful practice management is the distribution of projects and tasks to suitable team members. This module introduces learners to the basic skills needed to effectively delegate tasks and responsibilities.
Select your location below to access these complimentary modules:
Australia | Global | Hong Kong | Malaysia | New Zealand | Singapore | United Kingdom
MY FIRM. MY FUTURE. WEBINARS
An additional complimentary webinar series has been scheduled for May 2020, which is suitable if you missed attending a face-to-face workshop or want to prepare your firm for the future.
Practical guides to help implement MY FIRM. MY FUTURE. report findings. Coming in 2020.