This returns policy applies to all self-paced professional development learning "Materials" (whether courses, resources or other materials, in any media or format whether hardcopy, electronic or online) purchased from CPA Australia. It does not apply to CPA Program or Foundation exams.
If Materials have their own specific terms regarding returns and refunds, those terms will apply to the extent of any inconsistency with this policy.
Hardcopy learning Materials
You can return any hardcopy Material within 20 working days of purchase or delivery, whichever is later, and obtain a refund for the Material (excluding any delivery or postage costs) only if: (a) the hardcopy Material is unused, in a saleable condition and in the original packaging (which needs to be in original condition); and (b) you provide us with your receipt as proof of purchase.
Online learning Materials
You can return any online learning Material within five working days of purchase and obtain a refund only if: (a) the online Material has not been accessed, used or downloaded (as applicable); and (b) you provide us with your receipt as proof of purchase.
How to return
You can return learning Materials by contacting CPA Australia on 1300 73 73 73 (within Australia) or +61 3 9606 9677 (outside of Australia). We will then confirm details of how the Material can be returned under this policy and details regarding a refund (if available).
CPA Australia can only provide you with a refund for learning Materials using the payment method that it was purchased with, and if you provide your receipt as proof of purchase.