Review and plan - business operating systems

Business operating systems refer to all the systems a business requires to operate, and consists of policies, processes, and rules for how business activities are carried out.

Once you have established your business operating systems, they should be regularly reviewed to ensure they are undertaken according to documented rules and processes, and to identify opportunities and potential technological advancements. Establishing a culture of continuous improvement and adaptability is best practice and leads to benefits such as increased profits, improved customer interactions and a better competitive advantage.

This module covers the review and evaluation process for established business operating systems. It provides several options to consider when monitoring performance and measuring the success of existing processes or implemented improvements. 

Key Topics

• Continuous improvement
• Evaluate performance
• Identify opportunities
• Implement and measure improvements

This course consists of one online course and one online assessment.

This module is one of a series within the Practice Management component of the My Firm. My Future. Framework. It is designed to complement other learning modules in the My Firm. My Future. suite.

We recommend that you complete the module titled Establish and Manage: Business Operating Systems prior to taking this module.