Contact us
General enquiries
P: 1300 73 73 73 (within Australia)
P: +61 3 7034 9770 (outside of Australia)
Telephone enquiries opening hours:
Monday to Friday
8.30 am – 7.00 pm (AEST)
8.30 am – 8.00 pm (AEDT)
Address
SOUTHBANK VIC 3006
Australia
Postal address
MELBOURNE VIC 3001
Australia
Offices
Representative offices
Remotely Managed Locations
Contact us
Privacy Policy
Your personal information will be handled in accordance with the CPA Australia Privacy Policy.
Feedback and complaints
P: +61 3 7020 7644 (outside of Australia).
Telephone enquiries opening hours:
Monday to Friday
8.30 am – 7.00 pm (AEST)
8.30 am – 8.00 pm (AEDT)
Let us know how we're doing
At CPA Australia we aim to provide you with an exemplary customer service experience. We welcome the opportunity to improve the level of service we offer.
If you're dissatisfied in any way with our products or the service you receive from our team, we invite you to contact us and let us know. We'll investigate the issues you raise and work with you to find a timely resolution. You can contact us in every country or region where we have an Office or Representative office.
If you wish to provide feedback about our products or service directly to your local office, please contact the Office or Representative office via the relevant link above.
How will your feedback be handled?
Any issues you raise will be investigated by our Resolution team. If there is a reason why we're unable to provide you with a prompt resolution, we'll contact you to agree on a suitable timeframe.
What information do you need to provide?
When making a complaint, please provide the following to help us assist you:
- Your full name
- Your preferred contact details
- Your CPA Australia membership number (if applicable)
- A detailed description of your complaint.
Whistleblowing
If you wish to report an allegation of serious misconduct by CPA Australia, CPA Australia personnel or CPA Australia’s independent auditor, please review our whistleblower policy and contact the independent whistleblower service – Your Call.