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Contact us

Exams Period Contact Details

To offer greater support throughout the Semester 2 2020 CPA Program exam period, we have extended our CPA Contact Centre opening hours, so that you can contact us before or after your exam. Visit the Semester 2 Exam page for more information.

On this page:


  • General enquiries
  • Offices
  • Representative offices
  • Feedback and complaints
  • Professional conduct
  • Whistleblowing

    • General enquiries

    For all general enquiries, please use our online form. 

    Online enquiry form

    P: 1300 73 73 73 (within Australia)
    P: +61 3 9606 9677 (outside of Australia)

    Telephone enquiries opening hours

    Monday to Friday
    8.30am – 7.00pm (AEST)
    8.30am – 8.00pm (AEDT– during daylight saving)

    Telephone options:

    For all CPA Australia enquiries, choose one of the following options:

    1. Membership renewals, updating your information, CPD review, or to confirm if someone is a CPA
    2. Becoming a member or membership assessments
    3. Migration assessments
    4. Existing CPA Program candidates, including Your Experience (formerly the practical experience requirement)
    5. Public practice and financial planning
    6. Training and events
    7. Foundation exams

    Address

    Level 20, 28 Freshwater Place
    Southbank VIC Australia 3006

     

    Postal Address

    GPO Box 2820
    Melbourne VIC Australia 3006

     

    Offices

    Representative offices

    Feedback and complaints

    At CPA Australia we aim to provide you with an exemplary customer service experience. If you're dissatisfied in any way with our products or the service you receive from our team, we invite you to contact us and let us know, as we will welcome the opportunity to improve the level of service we offer. We'll investigate the issues you raise and work with you to find a timely resolution.

    You can contact us in every country or region where CPA Australia has an Office or Representative office.

    Australia

    Email: [email protected]

    Phone: 1300 727 000 (within Australia), +61 3 7020 7644 (outside of Australia).
    Our operating hours are: 8.30am-7.00pm AEST, 8.30am-8.00pm AEDT

    Mail: GPO Box 2820, Melbourne VIC Australia 3001

    International

    If you wish to provide feedback about our products or service directly to your local office, please contact the Office or Representative office via the relevant link above.

    How will your feedback be handled?

    Any issues you raise will be investigated by our Resolution Team.

    If there is a reason why we're unable to provide you with a prompt resolution, we'll contact you to agree on a suitable timeframe. 

    What information do you need to provide?

    • Your full name
    • Your preferred contact details
    • CPA Australia Membership number (if applicable)
    • A detailed description of your complaint.

    Professional conduct

    If your complaint relates to a CPA Australia member, please contact our Professional Conduct team.

    Whistleblowing

    CPA Australia has established an independent whistleblowing framework. If you wish to report an allegation of serious misconduct by CPA Australia, CPA Australia personnel or CPA Australia’s independent auditor, please review our whistleblower policy and contact the independent whistleblower service – Your Call.