Contact us

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Exam period contact details

To offer greater support throughout the exam period, we have extended the CPA Australia Contact Centre hours so you can connect with us before or after every test-centre or online proctored exam.

Due to these extended hours, our phone numbers may differ from those you usually use to contact CPA Australia. Please use the following recommended numbers:

Please note, calls to the Hong Kong, Singapore and Malaysia offices will be diverted to the CPA Contact Centre at no extra cost throughout the exam period. Candidates outside of these locations may also call their local office during business hours – the international tolled number above is available if you need support beyond these hours.

General enquiries

For all general enquiries, please use our online form.

Online enquiry form

P: 1300 73 73 73 (within Australia)
P: +61 3 9606 9677 (outside of Australia)
E: [email protected]

Telephone enquiries opening hours

Monday to Friday
8.30am – 7.00pm (AEST)
8.30am – 8.00pm (AEDT– during daylight saving)

Telephone options:

For all CPA Australia enquiries, choose one of the following options:

1. Membership renewals, updating your information, CPD review, or to confirm if someone is a CPA
2. Becoming a member or membership assessments
3. Migration assessments
4. Existing CPA Program candidates, including Your Experience (formerly the practical experience requirement)
5. Public practice and professional standards
6. Training and events
7. Foundation exams

Address

Level 20, 28 Freshwater Place
SOUTHBANK VIC 3006
Australia

Postal Address

GPO Box 2820
MELBOURNE VIC 3006
Australia

Offices

• Australian Capital Territory
• Europe
• Hong Kong, Macau and Taiwan
• Indonesia
• Mainland China
• Malaysia
• New South Wales
• New Zealand
• Northern Territory
• Queensland
• Singapore
• South Australia
• Tasmania
• Victoria
• Vietnam
• Western Australia

Representative offices

• Fiji
• India
• Japan
• Papua New Guinea
• United Arab Emirates

Feedback and complaints

At CPA Australia we aim to provide you with an exemplary customer service experience. If you're dissatisfied in any way with our products or the service you receive from our team, we invite you to contact us and let us know, as we will welcome the opportunity to improve the level of service we offer. We'll investigate the issues you raise and work with you to find a timely resolution.

You can contact us in every country or region where CPA Australia has an Office or Representative office.

Australia

Email: [email protected]

Phone: 1300 727 000 (within Australia), +61 3 7020 7644 (outside of Australia).
Our operating hours are: 8.30am-7.00pm AEST, 8.30am-8.00pm AEDT

Mail: GPO Box 2820, Melbourne VIC Australia 3001

International

If you wish to provide feedback about our products or service directly to your local office, please contact the Office or Representative office via the relevant link above.

How will your feedback be handled?

Any issues you raise will be investigated by our Resolution Team.

If there is a reason why we're unable to provide you with a prompt resolution, we'll contact you to agree on a suitable timeframe. 

What information do you need to provide?

• Your full name
• Your preferred contact details
• CPA Australia Membership number (if applicable)
• A detailed description of your complaint.

Professional conduct

If your complaint relates to a CPA Australia member, please contact our Professional Conduct team.

Whistleblowing

CPA Australia has established an independent whistleblowing framework. If you wish to report an allegation of serious misconduct by CPA Australia, CPA Australia personnel or CPA Australia’s independent auditor, please review our whistleblower policy and contact the independent whistleblower service – Your Call.