On this page:
Feedback and complaints
For all general enquiries, please use our online form.
Online enquiry form
P: 1300 73 73 73 (within Australia)
P: +61 3 9606 9677 (outside of Australia)
E: [email protected]
Telephone enquiries opening hours
Monday to Friday
8.30am – 7.00pm (AEST)
8.30am – 8.00pm (AEDT– during daylight saving)
For all CPA Australia enquiries, choose one of the following options:
- Membership renewals, updating your information, CPD review, or to confirm if someone is a CPA
- Becoming a member or membership assessments
- Migration assessments
- Existing CPA Program candidates, including Your Experience (formerly the practical experience requirement)
- Public practice and professional standards
- Training and events
- Foundation exams
Level 20, 28 Freshwater Place
SOUTHBANK VIC 3006
GPO Box 2820
MELBOURNE VIC 3006
Feedback and complaints
At CPA Australia we aim to provide you with an exemplary customer service experience.
If you're dissatisfied in any way with our products or the service you receive from our team, we invite you to contact us and let us know, as we will welcome the opportunity to improve the level of service we offer.
We'll investigate the issues you raise and work with you to find a timely resolution.
You can contact us in every country or region where CPA Australia has an Office or
Email: [email protected]
Phone: 1300 727 000 (within Australia), +61 3 7020 7644 (outside of Australia).
Our operating hours are: 8.30am-7.00pm AEST, 8.30am-8.00pm AEDT
Mail: GPO Box 2820, Melbourne VIC Australia 3001
If you wish to provide feedback about our products or service directly to your local office, please contact the Office or Representative office via the relevant link above.
How will your feedback be handled?
Any issues you raise will be investigated by our Resolution Team.
If there is a reason why we're unable to provide you with a prompt resolution, we'll contact you to agree on a suitable timeframe.
What information do you need to provide?
- Your full name
- Your preferred contact details
- CPA Australia Membership number (if applicable)
- A detailed description of your complaint.
If your complaint relates to a CPA Australia member, please contact our Professional Conduct team.
CPA Australia has established an independent whistleblowing framework. If you wish to report an allegation of serious misconduct by CPA Australia, CPA Australia personnel or CPA Australia’s independent auditor, please review our whistleblower policy and contact the independent whistleblower service – Your Call.