On this page:
Exam period contact details
General enquiries
Offices
Representative offices
Feedback and complaints
Professional conduct
Whistleblowing
Exam period contact details
To offer greater support throughout the exam period, we have extended the CPA Australia Contact Centre hours so you can connect with us before or after every test-centre or online proctored exam.
Due to these extended hours, our phone numbers may differ from those you usually use to contact CPA Australia. Please use the following recommended numbers:
Location |
Recommended phone number |
Call type |
Australia |
1300 73 73 73 |
Local call |
India |
000800 1008331 |
Free call |
Vietnam |
1800 48 27 |
Free call |
All other locations |
+61 3 9606 9606 |
International call |
Please note, calls to the Hong Kong, Singapore and Malaysia offices will be diverted to the CPA Contact Centre at no extra cost throughout the exam period. Candidates outside of these locations may also call their local office during business hours – the international tolled number above is available if you need support beyond these hours.
General enquiries
For all general enquiries, please use our online form.
Online enquiry form
P: 1300 73 73 73 (within Australia)
P: +61 3 9606 9677 (outside of Australia)
E: [email protected]
Telephone enquiries opening hours
Monday to Friday
8.30am – 7.00pm (AEST)
8.30am – 8.00pm (AEDT– during daylight saving)
Telephone options:
For all CPA Australia enquiries, choose one of the following options:
- Membership renewals, updating your information, CPD review, or to confirm if someone is a CPA
- Becoming a member or membership assessments
- Migration assessments
- Existing CPA Program candidates, including Your Experience (formerly the practical experience requirement)
- Public practice and professional standards
- Training and events
- Foundation exams
Address
Level 20, 28 Freshwater Place
SOUTHBANK VIC 3006
Australia
Postal Address
GPO Box 2820
MELBOURNE VIC 3006
Australia
Offices
Representative offices
Feedback and complaints
At CPA Australia we aim to provide you with an exemplary customer service experience.
If you're dissatisfied in any way with our products or the service you receive from our team, we invite you to contact us and let us know, as we will welcome the opportunity to improve the level of service we offer.
We'll investigate the issues you raise and work with you to find a timely resolution.
You can contact us in every country or region where CPA Australia has an Office or
Representative office.
Australia
Email: [email protected]
Phone: 1300 727 000 (within Australia), +61 3 7020 7644 (outside of Australia).
Our operating hours are: 8.30am-7.00pm AEST, 8.30am-8.00pm AEDT
Mail: GPO Box 2820, Melbourne VIC Australia 3001
International
If you wish to provide feedback about our products or service directly to your local office, please contact the Office or Representative office via the relevant link above.
How will your feedback be handled?
Any issues you raise will be investigated by our Resolution Team.
If there is a reason why we're unable to provide you with a prompt resolution, we'll contact you to agree on a suitable timeframe.
What information do you need to provide?
- Your full name
- Your preferred contact details
- CPA Australia Membership number (if applicable)
- A detailed description of your complaint.
Professional conduct
If your complaint relates to a CPA Australia member, please contact our Professional Conduct team.
Whistleblowing
CPA Australia has established an independent whistleblowing framework. If you wish to report an allegation of serious misconduct by CPA Australia, CPA Australia personnel or CPA Australia’s independent auditor, please review our whistleblower policy and contact the independent whistleblower service – Your Call.