Why constructive disagreement leads to decision-making

Diverse views and perspectives within an organisation are good for innovation, problem-solving and employee engagement — in theory.

In practice, differing opinions in the workplace can be difficult to navigate. Genevieve Hawkins, founder of Mentally at Work, argues that disagreeing respectfully by listening to each other’s views and remaining solutions-focused can help strengthen a relationship, despite differences in opinion. “When we disagree well, we get a better outcome,” she says.

There is an art to disagreeing well. Hawkins says it is important to assume good intent in the other party and recognise that their opinion is valid before launching into a disagreement.

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