Why change leadership starts with better questions

Change is the one constant in today's work landscape.

This episode sparks fresh ideas on leading people through change without losing their trust or buy-in.

Expert guest Richard Gerver – who has worked with Google and Deloitte and will speak on Leading Humans Through Continuous Change at CPA Congress 2026 – looks at why restructures so often fail on the human side, not the technical one.

He explains why:

• Asking questions beats presenting answers
• Change works better when people have ownership of it
• Organisations need to move from “managing change” to becoming comfortable with continuous change
• Leaders should unlock the ideas and potential already inside their organisation
• Psychological safety and leader vulnerability are essential to innovation
• Resilience isn’t about asking people to cope with more, it’s something leaders help build

If you're leading a team through a restructure, a system migration or AI adoption, this conversation reframes resilience as something you build deliberately, not something people simply have or don't.

Give it a listen this week.

Host: Tahn Sharpe, editor INTHEBLACK, CPA Australia
Guests: Richard Gerver, award-winning change and leadership speaker with a background in education, innovation and human potential

For more information on Richard Gerver, head online to his international speakers bureau page.

Richard will speak at CPA Congress 2026. 

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