Digital fluency vs digital literacy: Why the difference matters

When Simon Lesch, APAC AI and transformation lead at Archetype, speaks with finance teams about how they use digital tools, he hears a familiar story: organisations are not short on technology, they are just trying to determine which tools add value and how they should work together.

The issue often is not access, it is more about capability and understanding what is possible, he says. “There is no shortage of options, and each promises to solve everything. But if people are not trained to use the full capabilities of a platform, or key features are not enabled, they quickly become overwhelmed and organisations fail to realise the full value of their investment.”

While most professionals are digitally literate, true digital fluency comes from understanding how systems connect and using that insight to build smarter, more efficient workflows. In many organisations, the technology stack is doing its job, but the gap lies in integration, where manual processes continue to bridge systems that do not naturally align.

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