Public practice people management

Employment manual

CPA Australia members can download our exclusive Employer’s Manual and Staff Manual, customisable for public practitioners. These procedure manuals detail employment and industrial relations legislative requirements and provide checklists and templates.

You must login to access the employment manual.

Recruitment

Here are some resources to help you plan and manage recruitment for your firm. 

• CPA Australia recruitment templates for practitioners (members only)
• Guide to hiring new employees – Fair Work Ombudsman
• Crowdsourcing - outsourcing and offshoring provide skilled human capital 24 hours of the day, irrespective of your location, providing a talented workforce across different time zones. 

Training and mentoring

Investing in soft skills development for you and your team is essential. It helps maximise your relationship with clients, deliver quality advice and to keep the job interesting and challenging for your staff. Soft skills include communication and presentation skills.

Conduct an audit of your employees’ skill to help you maximise their potential.

You will also need to operate staff mentoring programs to meet regulators’ certification requirements. 

Performance management

The CPA Australia Library has some useful resources to help with managing staff. You’ll need an online CPA Australia account to access these. Australian Master Human Resources Guide (members only)

• Big issues in employment in Australasia (members only)

Workplace culture

Firms offering flexible and positive workplaces are best placed to retain their staff. Consider allowing employees to work from home, investing in career pathways and offering mentoring programs.

Here are some resources to help you create a great workplace culture.

• Mental health resources and services
• Remote working templates and forms (contained within COVID-19 employer's manual)

Australian Government support services

Visit the business.gov.au website for more people management support services.