FAQs

CPA Congress 2025 is an interactive experience designed to provide you with an enhanced calibre of content. The multi-day conference will feature an exclusive mix of in-person and virtual keynote speakers and global panels, plus valuable pre-recorded sessions and resources. The initial three days in the Gold Coast will be followed by a live virtual day, then seven weeks of OnDemand content. This will be followed in early November with the one-day Kuala Lumpur experience.

We anticipate over 800 delegates will meet in-person at the Gold Coast Convention and Exhibition Centre, more than 200 at the Mandarin Oriental Kuala Lumpur, plus the ongoing virtual participation of over 8500 delegates online.

Special offer: In-person tickets holders have the option to add-on virtual access and benefits at a discounted rate.

View ticket prices and registration details. Tickets provide access to sessions, features and sponsors on the day, as well as post-Congress until Friday 5 December 2025.

As per CPA Australia’s event terms and conditions, full refunds are available for tickets cancelled at least five (5) full working days before the event, before or on Tuesday 7 October 2025 for Gold Coast,  Thursday 9 October for Virtual, or Thursday 30 October for Kuala Lumpur. You may make changes by accessing your registration via your confirmation email. Alternatively, please contact CPA Australia.

Gold Coast: AEST Australian Eastern Standard Time.

Kuala Lumpur: MYT Malaysia Time.

Virtual Live: AEST Australian Eastern Standard Time.

Virtual pre-record: Recorded sessions will be available at any time on the live day and during the post-Congress OnDemand period.

Tickets are available for purchase by all CPA Australia members, colleagues from the wider profession, business professionals from all industries, and any interested members of the public.

In-person attendees can choose to attend exclusive in-depth masterclasses, contextualised concurrent sessions, a sit-down business lunch, and a gala dinner, plus the welcome and farewell networking events.

Virtual participants can engage via the session comment sections, share opinions via polls and surveys, and provide feedback on the content. Delegates online can also connect one-on-one via the in-built chat feature.

There will be a Q and A function for some, if not most, of the keynote and concurrent sessions, where you will be able to ask the speaker questions vetted via a moderator/MC. Other features such as polling, surveys and comments will also be activated where appropriate.

Virtual and OnDemand: We anticipate up to 20+ CPD hours overall.  

Virtual CPD hours will be determined based on your actual viewing time, not based on the number of sessions watched in part or in full. Viewing can be live or recorded, on the day, or post-Congress until Friday 5 December 2025.  

You are welcome to re-watch sessions, however a time cap for that session will apply equivalent to that session duration. 

Gold Coast: 12 CPD Hours plus the optional 3 CPD Hours for attending a masterclass.  

Kuala Lumpur: 8 CPD Hours. 

Combo pass – In-person + Virtual: The set number of in-person CPD hours will be allocated for the in-person portion. Then, the virtual hours viewed will be added to the allocation.  

Viewing recorded in-person sessions during the OnDemand period will not be counted again in the final tally. 

NOTE: For CPA members, CPD hours will be updated automatically within the CPD Diary, two weeks after Friday 5 December 2025. Non-members are requested to manually track their hours.

You will receive a reminder email 24 to 48 hours before the event with login and access details. The event will be delivered through a virtual event platform.

Within 1-2 weeks of the event, registered attendees will be able to follow these steps. NOTE: Prior to the app release, the below will not work.

1. Use one of the links below.
   
   CPA CPA Events/Congress for Android
   or
   CPA Events/Congress for iPhone
   
   
2. Search for: CPA Congress 2025
   
   
3. Enter your first name, last name and email address that you used to register for the event. When prompted enter the verification code sent to your registered email address. 

The virtual experience can be accessed from a laptop, computer (Mac or PC) or tablet/mobile (Android or IOS).

We recommend using Chrome or Firefox, as they are the most stable and consistent browsers for accessing this virtual environment.

Yes, you will be required to use the same email with which you registered to log in to the event.

Yes, you can log in and out when the conference is live or post-conference.

Most, if not all, live sessions will be recorded and available to view until Friday 5 December 2025. Recorded sessions can be viewed at any time, paused and skipped ahead.

OnDemand tickets are available at standard rates for two (2) weeks post-Congress, until Tuesday 4 November 2025, providing you with at least five (5) weeks to view available sessions.

Post-Congress, you may continue to explore the environment, chat with attending participants, and access resources. However, some features will be disabled.

Delegates must arrange their own travel to and from the Gold Coast. It is accessible by land or by air. Gold Coast Airport has direct flights from major Australian cities. International travellers will need a connection/stopover within Australia.

Gold Coast Convention and Exhibition Centre (GCCEC).

2684-2690 Gold Coast Hwy, Broadbeach, Queensland 4218.

A train line connects Gold Coast stations to the Brisbane CBD. Moreover, just across the road from the GCCEC main entrance, you can access the G:Link Light Rail, a 13-kilometre corridor passing through Surfers Paradise, Southport and Broadbeach. 

The Gold Coast Airport is roughly 20km from the GCCEC. Pending traffic conditions, this may take 35-50 minutes. During your stay, taxi services frequent GCCEC and its convenient location alongside the Gold Coast Highway.  

GCCEC Onsite Parking provides undercover car spaces available for short-term parking, including two EV chargers. A $15 inclusive of GST flat rate is charged for parking at the centre. GCCEC is a cashless venue. Clearance height: 2.1 metres.

Delegates are required to book and pay for their own accommodation when attending. CPA Australia has listed some options here for your consideration, with plenty more hotels within the area. Delegates are responsible for adhering to the applicable terms and conditions of their preferred hotel. 

Important note regarding spam emails from third party travel providers 

CPA Australia is not coordinating travel and accommodation for delegates. Please be advised that communications sent by external travel providers are not associated with CPA Australia.  

If you receive communications from external travel providers, please understand that any bookings with such providers are at your own risk and no liability will be borne by CPA Australia or its staff. 

Delegates attending in-person masterclasses must arrive at the Gold Coast Convention and Exhibition Centre on Tuesday 14 October by 12.30pm for a 1.00pm start. Others may join for the welcome reception at 4.00pm. 

You may also decide to arrive for Day 1 on Wednesday 15 October at 8.20am for the start of the first main-stage keynotes at 8.50am. 

The Business Lunch on Thursday 16 October will be the final session of the event with a special guest speaker and closing address. The business lunch concludes at 3:00pm, and delegates are invited to stay for subsequent hour-long farewell reception.