Online proctored exam

An online proctored exam is an exam that's remotely supervised by a person via your computer, known as an online proctor, and can be taken from any location that meets our room requirements.

Please note, this format is not available in all locations. Please check your available appointments in My CPA Program.

On this page

• ID Requirements
• Technology Requirements
• Room Requirements
• What you can and can't bring
• Your Exam
• Video Guides
• Preparing for Your Exam
• Still have questions?

ID requirements

You must provide two original forms of valid and current identification, including:

• your primary ID, which must be government-issued and must contain your photograph and signature
• your secondary ID, which must contain either your photograph or signature.

If your ID has expired, it will not be accepted. The name on your ID must exactly match the name on your member profile with CPA Australia. If this does not match, please contact us  at least five business days before your scheduled exam appointment to update your profile. 

Primary ID

• driver's licence
• learner's permit (plastic card only, with photo and signature)
• national / state / country identification card
• passport
• passport cards
• military ID
• military ID for spouses and dependents
• alien registration card (green card, permanent resident visa)
• government-issued local language ID (plastic card only, with photo and signature) – accepted only if issued from the country in which the candidate is testing.

Secondary ID

• debit (ATM) card
• credit cards
• social security card
• any form of primary ID

Note. If you're sitting an exam in Mainland China, Hong Kong, Taiwan, Malaysia, Singapore or Vietnam, you can use your national ID card.

 

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Technology requirements

You must have an appropriate computer to sit an online proctored exam. A computer with the wrong specifications or software may impact your ability to launch or complete your exam.

If you have any questions about your technology or the requirements outlined in this video, visit our CPA Program Exam FAQs page.

Computer requirements

It's your responsibility to ensure you have a suitable computer to sit the online proctored exam. You must ensure your computer meets the requirements in our checklist before your exam appointment.

Your computer must be:

• a desktop or laptop, either Mac or PC (tablets or touchscreen devices are prohibited)
• a personal computer that meets the minimum technical specifications. Work computers may have restrictions that prevent you from launching or completing your exam, such as corporate firewalls, including VPNs and proxies
• connected to the most stable internet you can access, and one that meets the Pearson VUE technical requirements. For optimal performance, a reliable and stable connection speed of 3 Mbps down/up is required. A wired network is usually best, but this may differ in some regions
• equipped with a webcam and microphone.

Before your exam, you must also:

• enable cookies and pop-ups in your browser of choice
• check your lock-screen settings. We recommend you turn this off completely to ensure you're not locked out of your exam
• check your operating system. Read instructions on how to prepare your device
• make sure your computer is connected to power to avoid running out of battery during the exam.

Please refer to the device checklist for full requirements and instructions.

Testing your technology

We recommend you test your computer before exam scheduling closes, to ensure you have a suitable computer for completing your exam. We recommend you:

• check your computer against our device checklist and adjust any settings that don't match
• conduct a system test to ensure your device is compatible. If it's not, review the checklist again and troubleshoot any issues, or switch to a test centre computer-based exam.

It's important to complete the system test on the same computer and in the same room you'll use for your appointment, to simulate your real exam. We recommend completing each test at the same time of day as your scheduled exam to check your internet speed during this time and ensure it is stable and reliable.

 

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Room requirements

You must have an appropriate exam room in which to sit your online proctored exam. If your room doesn't align with these requirements, you may not be able to launch your exam.

If you have any questions about your exam room or the requirements outlined in this video, visit our CPA Program Exam FAQs page.

Your exam room must be:

• walled and have a closed door
• a quiet space as background noise may disrupt your progress and affect your proctor's ability to supervise your exam
• free from disruptions. You cannot be interrupted during your appointment, from when you enter the queue during check-in, to the time you finish and close your exam survey. Make sure to inform those around you that they cannot enter your room
• well lit. Ensure there's enough light in your room for the duration of the exam, that is, three hours and fifteen minutes. Please avoid sitting in front of a window or a strong light, as you may not be visible to your proctor
• clear within arm's reach, aside from your ID, calculator, a clear glass of water and your study guide and notes
• closed to any other person. No one can be in or enter the room during your exam, and no one else must be able to view your computer (including through a window or glass panel).

Make sure your room will be suitable and comfortable for the duration of your exam, as you can't leave the view of the webcam once you've started the exam. You may wish to adjust the lighting or curtains before you start the exam.

We also suggest you unplug any extra monitors or other devices, such as printers, to simplify your exam check-in process.

 

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What you can and can't bring to your exam

Open book exams

All CPA Program exams, except Singapore Taxation, are open book. This means you can have your study guide and any additional study materials with you during your exam.

It's best to place your notes directly in front of you, so that you don't accidently leave the screen or turn away from your webcam. You must remain in full view of your webcam at all times.

Calculators

You can have a single personal calculator with you during your exam. However, we have rules about what type of calculator you can and cannot bring in with you.

Your single calculator can be:

• scientific
• standard
• financial
• able to store and recall the last performed calculation only.

Your calculator can't be:

• programmable, it mustn't be able to store and replay a sequence of operations or capable of external programming
• capable of text storage
• equipped with an alphanumeric keyboard (all letters from A to Z)
• graphing calculator
• wired or include wireless communication capabilities
• equipped with a camera or video recording functionality
• powered by anything other than internal batteries and/or solar power
• able to produce a sound which cannot be turned off.

An online calculator will also be available if you don't have access to a suitable one.

Note taking

To ensure exam questions and answers aren't recorded or shared, pens and paper are prohibited during online proctored exams. Instead, you'll have access to a virtual scratch pad and online whiteboard for note taking. Please visit My Online Learning for more information about your scratch pad and online whiteboard tools.

Personal Items

What you can have with you:

• one form of ID
• your study guide and any additional notes
• your calculator (please refer to the guidelines above)
• a clear glass of water.

Each of these items must be clearly displayed and photographed as part of your exam check-in.

Throughout your exam, your study guide and any additional notes must be placed on the desk directly in front of you, or as near to you as possible. When you refer to your notes, you must always remain in view of the webcam, with your body facing your computer, to avoid receiving a warning from the proctor. You won't be able to turn to the side to access your study materials.

What you can't have with you:

• any electronic devices, including hand-held computers or pagers, except from your computer and calculator
• wallets or purses
• bags, coats, jackets, glasses cases, jewellery, large hair clips or bands or other headwear (unless worn for religious purposes)
• a watch of any kind
• pen, pencils or paper
• food or drink, other than your clear glass of water.

Your mobile phone

Mobile phone use is permitted only while checking in for your exam, and/or if you experience a technical issue. Any other mobile phone use, including but not limited to texting, accessing apps or actively taking a call and having a conversation with a third party who is not a Pearson VUE etc., may result in your exam being revoked/terminated.

Storing your phone during your exam:

• Keep your mobile phone in the room where you are testing, but just out of arm’s reach. It must not be in your immediate exam workspace.
• If you need to access your phone during the exam you may reach for it, but do not leave the view of your webcam entirely. The proctor must be able to see you access the phone.

Incoming calls during your exam:

• If your phone rings during your exam, you must only check who the caller is.
• If a proctor is contacting you, the OnVUE number will always show as 617-379-0635, and/or caller ID may identify the number as Pearson VUE. If this number or contact appears, please answer the call, as a proctor may be trying to reach you.
• Any mobile phone use other than engaging with a proctor is strictly prohibited and will result in your exam being revoked. If your phone rings and the call is not from a Pearson VUE proctor, do not answer it.

Outbound calls during your exam:

• You may not make outbound calls for any reason.
• To reach Pearson VUE Support, please use the chat feature on your program page.

Silencing your phone:

• If you need to silence your phone after the exam has begun, first alert a proctor, then wait for their acknowledgement to ensure they understand you are accessing your phone only to silence any notifications.
• Once you have silenced your phone, move it back to a place where you won’t have immediate access to it.

Other phone notifications:

• We will not text you during your exam. If you receive a text notification, ignore the notification, and continue with your exam.
• If an alarm sounds on your phone, first alert a proctor, then wait for their acknowledgement to ensure they understand you are accessing your phone only to silence the alarm.
• Once you have silenced the alarm or notification, move your phone back to a place where you won’t have immediate access to it.

If you have any questions about what to do with your mobile phone during your exam please visit our CPA Program Exam FAQs page.

 

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Your exam

You will be led through a check-in process before you begin your online proctored exam. This check-in process is like the test centre exam process.

If you have any questions about the check-in process visit our CPA Program Exam FAQs page.

Accessing your exam

• you can check-in 30 minutes before your exam appointment. When you are ready to check-in, log in to My CPA Program, and navigate to the subject for which you have an appointment, and select Manage Exam
• you will be taken to the Pearson VUE website. From here, select the exam you will be sitting and click the Check-In button.

If you don't see the Check-In button, you're either too early or too late for your exam. Check your appointment confirmation and reminder emails from Pearson VUE to confirm your appointment time and time zone.

Exam check-in

The check-in process will include:

• a final system test
• verification of your identity. You will need to take photos of yourself and your ID using your mobile phone or webcam
• a check of your exam room. You will need to take four photos of your exam room using your mobile phone or webcam.

We find using a mobile phone the simplest way to complete the check-in process. You'll be asked to enter your mobile number when the Pearson VUE software launches so a check-in link can be sent to you. Once you click this link on your phone, you'll be guided to take photos of yourself, your ID and your exam room.

Once you've completed the process, you'll be asked to put away your phone, preferably at the other side of your desk or room or out of reach.

You'll then be asked to close all applications on your computer before you're added to the queue to meet your proctor. Once in the queue, you will be under exam conditions, so you must not leave your desk or the view of your webcam, and you cannot use your mobile phone. During this time, your proctor will review your photos, and they either start your exam immediately, or contact you via your computer to discuss any issues.

The queue is based on exam start times which means waiting time can vary. Your position in the queue will be visible on screen and will update every minute. Your wait time may be longer than anticipated if your proctor is unsure of any items in your room, but this won't impact your exam time.

As part of your check-in process, your proctor may ask you to:

• show your ears if you have long hair, to ensure you are not using wireless headphones
• roll up your sleeves to verify you have no writing on your arms and that you're not wearing a watch
• empty your pockets, to ensure you aren't carrying a prohibited item
• complete a 360-degree room scan. Note: this may also occur during your exam if your proctor is concerned something new has been introduced to your room
• retake a photo of your identification, if the image provided is blurry or unclear.

Exam length

All CPA Program exams are 195 minutes long (3 hours and 15 minutes).

When you begin your exam, you'll see a short tutorial. If this is your first computer-based exam with us, we recommend you take your time to work through this tutorial. This won't impact your overall exam time, as the timer won't start until you begin your exam.

Once you've finished all the exam questions and clicked 'End exam', you'll be guided through a short survey. This won't impact your exam time, however, you'll still be in view of the proctor, so you must continue to follow the exam rules. You'll need to close your exam before you can pick up your phone, leave your desk or let anyone into your exam room.

You'll have one unscheduled break, which you can take at any time during your exam. When you're ready to take your break, click the 'Pause exam' button, and then click 'Pause exam' in the pop-up window to confirm. Your exam timer will stop for five minutes, allowing you to leave the view of your proctor.

If you have any questions about using pause the clock or the process outlined in this video, visit our CPA Program exam FAQs page.

Exam rules and online proctors

Some behaviours aren't allowed during your online exam. This is to ensure your proctor can verify you're not recording any questions or answers. While these rules may seem restrictive, please keep in mind your proctor can only see the area immediately around you. Your online proctor only wants to ensure no candidate is disadvantaged by misconduct.

If you have any questions about online proctors or the rules of invigilation, visit our CPA Program exam FAQs page.

From the time you are added to the queue, which happens after you've checked in, to the time you complete the survey and close your exam window, you'll be supervised by a proctor. During this time, you must not:

• introduce new materials into your exam area
• use a pen or pencil
• speak, mumble or read your exam questions out loud (similar to an in-person exam)
• cover your mouth or attempt to hide your face
• wear headphones, AirPods or any type of earpiece or headset
• leave your exam desk, the view of your webcam, or move your computer screen or webcam
• access or use a mobile phone or messaging device, unless you lose complete contact with your proctor via your computer
• consume food and drinks (aside from your clear glass of water), chew gum or smoke
• communicate with others, including any third parties or others in your home, or have another person enter the room
• copy, paste or attempt to remember questions from the exam
• share or discuss any of your exam questions with others.

Any disruptive or fraudulent behaviour, or any breach of the CPA Program exam policies, may cause your proctor to end your exam.

If you momentarily lose internet connection during your exam, your proctor may ask to rescan your room, this is to ensure your room hasn't changed while you were disconnected. If you lose connection completely, your proctor will call your phone to understand the issue, so always make sure it's nearby.

If you require assistance at any stage, you can use the chat function to speak to your proctor.

 

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Video guides

Watch these videos to understand the online proctored exam experience and your responsibilities as a CPA Program candidate.