The blame game
How mistakes are dealt with says a lot about an individual and the organisation they work for.
In this audio article, organisational psychologist Dr Amantha Imber and mediation expert Joanna Kalowski describe the motivation behind the instinct to point the finger when something goes wrong in a business setting. Many factors can trigger a reaction of assigning blame: among them a fear of failure and a desire for control.
Imber and Kalowski agree that a blame culture is often the tip of the iceberg – a product of a fear-based culture that comes from the top down – and offer insights on how to tackle the issue quickly and tactfully.