CPA Australia audiocast    When loyalty doesn't pay

When loyalty doesn't pay

On average, Australian customers renewing their home and contents insurance premiums pay 27 per cent more than new consumers. Wait… what?!
Should service providers give faithful customers the best deal every time, or is it up to customers to shop around when contracts come up for renewal?
Listen to the story.

Further resources:

• Read the original article on INTHEBLACK