About the episode
A junior staff member fails to report bullying from a senior colleague, enduring the harassment in silence instead. A manager perpetuates a culture of overwork, believing that work–life balance is impossible and that long hours are just part of the job. An inefficient process remains in place despite employee frustration because “that’s how we do things around here”.
These scenarios are examples of learned helplessness, a concept first described by psychologist Dr Martin Seligman and eurologist Dr Steven F. Maier in the 1960s.
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