Self and People Leadership

Emotional intelligence is no longer optional for finance leaders. In a role where decisions impact both people and performance, the ability to understand and manage emotions is essential for building trust, communicating effectively, and leading with confidence. By mastering these skills, you position yourself as a future-ready leader who drives sustainable success and stands out in today’s dynamic financial landscape.

This course is essential for finance professionals who want to understand how best to lead with emotional intelligence in finance. You will learn about the role and value of emotional intelligence in effective financial leadership, relationship management and decision-making, as well as how to use self-awareness and self-regulation strategies to manage personal responses and your impact on others. Finally, you will learn how to apply these skills and strategies to build motivated, inclusive and high-performing teams. This will allow you to lead your team with empathy and understanding and become a more effective leader in finance. This course is part of CPA Australia’s new flexible approach to learning and includes the following modules: 

• Introduction to Emotional Intelligence in Finance (1.5 CPD hours)
• Mastering Self-Awareness and Self-Regulation in Finance (1.5 CPD hours)
• Leading with Empathy in Finance (1.5 CPD hours)
• Leveraging Social Intelligence in Finance (1 CPD hour)

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Course summary

Through the four modules included in this course, you'll gain an understanding of the role of emotional intelligence in leading a finance team and how to bring out the best in your team by supporting team motivation, managing diverse perspectives and encouraging collaboration while leveraging social and emotional intelligence.

Featuring videos, examples and real-world application provided by industry experts to embed the learning and bring the content to life, you will gain the requisite tools and techniques that are key for new managers and finance leaders who want to make an impact as emotionally intelligent leaders.

Assessment

CPA Australia will assess how you apply your acquired knowledge against the key learning objectives, allowing you to demonstrate the skills you’ve learned.

When you successfully complete the included formal assessment, you’ll receive a digital badge as an endorsement of your new skills.

Learning objectives

• Evaluate the role of the key components of emotional intelligence; self-awareness, self-regulation, empathy, motivation and social skills to enhance decision-making and team collaboration in finance.
• Apply emotional intelligence strategies to strengthen leadership effectiveness and build trust-based relationships with stakeholders.

You will learn about the key components of emotional intelligence (EI) and their relevance to effective financial leadership and relationship management, as well as how to best identify the impact of EI on decision-making and team dynamics. Finally, you’ll analyse how EI influences leadership effectiveness and decision-making processes in complex financial environments. This will allow you to better understand team dynamics and relationship management to be an effective leader in finance. Through this module, you'll gain an understanding of emotional intelligence and how it applies to effective financial leadership and decision-making. Featuring videos, examples and real-world application provided by industry experts to embed the learning and bring the content to life, you will gain the requisite tools and techniques that are key for new managers and finance leaders who want to make an impact as emotionally intelligent leaders.

Key topics

This module is part of the Leading with Emotional Intelligence in Finance micro-credential course which includes the following modules:

• Introduction to Emotional Intelligence in Finance (1.5 CPD hours)
• Mastering Self-Awareness and Self-Regulation in Finance (1.5 CPD hours)
• Leading with Empathy in Finance (1.5 CPD hours)
• Leveraging Social Intelligence in Finance (1.5 CPD hours)

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain an understanding of emotional intelligence and how it applies to effective financial leadership and decision-making.

Assessment

There is no assessment for this module. This module can be studied as part of the Leading with Emotional Intelligence in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Describe the key components of emotional intelligence and their relevance to effective financial leadership and relationship management
• Identify the impact of emotional intelligence on decision-making and team dynamics
• Analyse how emotional intelligence influences leadership effectiveness and decision-making processes in complex financial environments.

This 90-minute interactive module covers key techniques to manage emotional triggers and stress responses in high-pressure financial work environments.

You will learn how to identify personal emotional triggers and stress responses in financial work environments and how to apply self-regulation techniques to manage these triggers. Finally, you will learn how self-awareness and self-regulation can impact team and stakeholder dynamics, influence and decision-making in finance. This will allow you better understand yourself and your stress responses to be an effective leader in finance. 

This module is part of the Leading with Emotional Intelligence in Finance micro-credential course which includes the following modules:

• Introduction to Emotional Intelligence in Finance (1.5 CPD hours)
• Mastering Self-Awareness and Self-Regulation in Finance (1.5 CPD hours)
• Leading with Empathy in Finance (1.5 CPD hours)
• Leveraging Social Intelligence in Finance (1 CPD hour)

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain an understanding of emotional and stress triggers and how to self-regulate and increase your self-awareness to become a stronger and more effective leader in finance. 

Assessment

There is no assessment for this module. This module can be studied as part of the Leading with Emotional Intelligence in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment.

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Identify personal emotional triggers and stress responses in financial work environments.
• Apply self-regulation techniques to manage emotional and stress responses in challenging professional environments
• Explain the effects of self-awareness and self-regulation on team and stakeholder dynamics, influence and decision-making in finance.

This 90-minute interactive module covers key skills required to become an empathetic leader in finance.

You will learn how to describe the role of empathy in fostering positive relationships and inclusive team environments and how to apply the use of emotional intelligence strategies to support team motivation, manage diverse perspectives and encourage collaboration. Finally, you will learn how empathy-driven leadership contributes to the development of high-performing, resilient and inclusive finance teams. This will allow you to lead your team with empathy and understand and become a more effective leader in finance.

This module is part of the Leading with Emotional Intelligence in Finance micro-credential course which includes the following modules:

• Introduction to Emotional Intelligence in Finance (1.5 CPD hours)
• Mastering Self-Awareness and Self-Regulation in Finance (1.5 CPD hours)
• Leading with Empathy in Finance (1.5 CPD hours)
• Leveraging Social Intelligence in Finance (1 CPD hour)

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain an understanding of the role of empathy in leading a finance team and how to bring out the best in your team by supporting team motivation, managing diverse perspectives and encouraging collaboration.

Assessment

There is no assessment for this module. This module can be studied as part of the Leading with Emotional Intelligence in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment.

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Describe the role of empathy in fostering positive professional relationships and inclusive team environments.
• Apply the use of emotional intelligence strategies to support team motivation, manage diverse perspectives, and encourage collaboration.
• Explain how empathy-driven leadership contributes to the development of high-performing, resilient, and inclusive finance teams.

This 60-minute interactive module covers key skills involved in understanding and using social intelligence to become a more effective leader in finance.

You will learn how to identify key social skills and their relevance in financial leadership and relationship building and how to apply them to engage stakeholders, manage professional relationships and build collaborative teams. Finally, you will learn how the strategic use of social skills can influence financial decision-making, support ethical practices and enhance team performance in complex environments. This will allow you to lead your team effectively and understand and become a stronger, more compassionate leader in finance. 

This module is part of the Leading with Emotional Intelligence in Finance micro-credential course which includes the following modules:

• Introduction to Emotional Intelligence in Finance (1.5 CPD hours)
• Mastering Self-Awareness and Self-Regulation in Finance (1.5 CPD hours)
• Leading with Empathy in Finance (1.5 CPD hours)
• Leveraging Social Intelligence in Finance (1 CPD hour)

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain an understanding of the role of social intelligence in influencing financial decision-making, supporting ethical practices and enhancing team performance in complex financial environments.

Assessment

There is no assessment for this module. This module can be studied as part of the Leading with Emotional Intelligence in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment.

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Identify key social skills and explain their relevance in financial leadership and relationship building.
• Apply social skills to engage stakeholders, manage professional relationships, and build collaborative projects and teams.
• Explain how the strategic use of social skills can influence financial decision-making, support ethical practices, and enhance team performance in complex environments.

Strong leadership and effective team management are essential skills in today’s finance industry. Whether guiding teams through complex projects, navigating diverse team dynamics, or motivating professionals to perform at their best, finance leaders must balance strategic vision with practical management techniques. The ability to inspire, support, and align teams directly impacts performance, collaboration, and career progression – helping professionals build trust, resilience, and long-term success.

This course provides a practical foundation in leadership and team management tailored for finance professionals. You’ll explore leadership approaches, team development, performance management, and motivational strategies through real-world applications and industry-relevant examples. With interactive activities, case studies, and tools designed for finance contexts, you’ll learn how to lead with confidence, foster collaboration, and manage performance effectively – equipping you to drive stronger outcomes for your team, your organisation, and your career.

This course is part of CPA Australia’s new flexible approach to learning and includes the following modules:

• Leadership Approaches in Finance (1.5 CPD hours) 
• Team Dynamics in Finance (1.5 CPD hours) 
• Performance Management in Finance (1.5 CPD hours) 
• Motivating your Finance Team (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Course summary

Through the four modules included in this course, you will explore the fundamental skills involved in leading and management a team in finance. You’ll learn about team development, managing performance and how to motivate your team to bring out their best. Featuring videos, examples and real-world application provided by industry experts and leaders to embed the learning and bring the content to life, you’ll gain the requisite tools and techniques to lead, develop and manage a strong and successful finance team.

Assessment

CPA Australia will assess how you apply your acquired knowledge against the key learning objectives, allowing you to demonstrate the skills you’ve learned.

When you successfully complete the included formal assessment, you’ll receive a digital badge as an endorsement of your new skills. 

Learning objectives

• Apply leadership approaches to effectively manage, motivate and evaluate team performance.
• Utilise performance management skills to set strategic goals.
• Prepare meaningful feedback, foster open communication and measure team effectiveness.

You will learn about how to engage your brain as a finance leader and apply different leadership approaches including transformational leadership, servant leadership, situational leadership and leadership in crisis management. This will allow you to evaluate the different leadership approaches and identify their strengths in order to implement the approach your team needs at the time.

This module is part of the Leadership and Team Management in Finance micro-credential course which includes the following modules:

• Leadership Approaches in Finance (1.5 CPD hours)
• Team Dynamics in Finance (1.5 CPD hours)
• Performance Management in Finance (1.5 CPD hours)
• Motivating Your Finance Team (1.5 CPD hours)

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

You will learn how to identify the stages of team development, how to implement team-building strategies to enhance team cohesion, performance and identity as well as how to apply strategies to manage diverse teams and leverage individual strengths. This will empower you and your team, allowing you to lead with greater impact in today’s complex, people driven finance environment. 

This module is part of the Leadership and Team Management in Finance micro-credential course which includes the following modules:

• Leadership Approaches in Finance (1.5 CPD hours) 
• Team Dynamics in Finance (1.5 CPD hours) 
• Performance Management in Finance (1.5 CPD hours) 
• Motivating Your Finance Team (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you’ll gain the skills to lead your finance team effectively by understanding team dynamics, fostering cohesion and managing their strengths.

Assessment

There is no assessment for this module. This module can be studied as part of the Leadership and Team Management in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Identify the stages of team development
• Implement team-building strategies to enhance team cohesion, performance and identity
• Apply strategies to manage diverse teams and leverage individual strengths

You will learn how to identify motivational theories that create a positive team environment, apply techniques to enhance the team and work environment, and implement a reward and recognition system to improve employee motivation and satisfaction. This will allow you to build and motivate your team to achieve organisational and strategic success.

This module is part of the Leadership and Team Management in Finance micro-credential course which includes the following modules:

• Leadership Approaches in Finance (1.5 CPD hours) 
• Team Dynamics in Finance (1.5 CPD hours) 
• Performance Management in Finance (1.5 CPD hours) 
• Motivating your Finance Team (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you’ll gain the skills to motivate your finance team effectively understanding motivation and creating a motivating environment to build trust and open communication to improve engagement, employee satisfaction and productivity.

Assessment

There is no assessment for this module. This module can be studied as part of the Leadership and Team Management in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Identify motivational theories that create a positive work environment.
• Apply motivational techniques to enhance the team and work environment.
• Implement a reward and recognition system to improve employee motivation and satisfaction.

You will learn how to provide constructive feedback to support professional growth, devise employee development plans to enhance skills and career progression as well implement performance appraisal techniques to set clear goals. This will empower you and your team to achieve your strategic objectives and goals.

This module is part of the Leadership and Team Management in Finance micro-credential course which includes the following modules:

• Leadership Approaches in Finance (1.5 CPD hours) 
• Team Dynamics in Finance (1.5 CPD hours) 
• Performance Management in Finance (1.5 CPD hours) 
• Motivating your Finance Team (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you’ll gain the skills to lead your finance team effectively by setting SMART goals, implementing performance and development plans and providing constructive feedback.

Assessment

There is no assessment for this module. This module can be studied as part of the Leadership and Team Management in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Provide constructive feedback to support professional growth and improve performance.
• Devise employee development plans to enhance skills and career progression.
• Implement performance appraisal techniques to set clear goals aligned with strategic objectives and KPIs.

This course provides a comprehensive foundation in storytelling and presentation techniques tailored specifically for finance professionals. You’ll learn how to design and deliver engaging financial presentations using storytelling, active listening, and visual aids. Through practical tools, real-world applications, and industry-relevant scenarios, you’ll gain the skills to communicate financial insights effectively, build stronger relationships, and influence key decisions with confidence.

This course is part of CPA Australia’s new flexible approach to learning and includes the following modules:

• Designing Financial Presentations (1.5 CPD hours) 
• Storytelling in Financial Presentations (1.5 CPD hours) 
• Delivering Financial Presentations with Confidence (1.5 CPD hours) 
• Advanced Financial Presentation Techniques (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Course summary

Through the four modules included in this course, you will explore the fundamental skills involved in engaging your audience and telling the full story in financial presentations. You’ll learn how to design and deliver engaging presentations using storytelling, active listening and visual aids. Featuring videos, examples and real-world application provided by industry experts and leaders to embed the learning and bring the content to life, you’ll gain the requisite tools and techniques that are key to creating engaging financial presentations to drive engagement and impact.

Assessment

CPA Australia will assess how you apply your acquired knowledge against the key learning objectives, allowing you to demonstrate the skills you’ve learned.

When you successfully complete the included formal assessment, you’ll receive a digital badge as an endorsement of your new skills. 

Learning objectives

• Identify appropriate skills and techniques to design and deliver effective financial presentations.
• Design engaging and effective financial presentations using storytelling, active listening and visual aids.
• Deliver structured and engaging financial presentations with confidence.

You will learn how to identify the key skills and techniques required, evaluate the needs and expectations of different audiences and apply these learnings to structure your financial presentations for clarity and impact. This will allow you to tailor your presentations to communicate your financial data with confidence and engage your audience to achieve your strategic and business goals. 

This module is part of the Storytelling and Presentation Skills in Finance micro-credential course which includes the following modules:

• Designing Financial Presentations (1.5 CPD hours) 
• Storytelling in Financial Presentations (1.5 CPD hours) 
• Delivering Financial Presentations with Confidence (1.5 CPD hours) 
• Advanced Financial Presentation Techniques (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain the skills to design effective presentations and apply the best approach for clarity and impact in your financial presentations.

Assessment

There is no assessment for this module. This module can be studied as part of the Storytelling and Presentation Skills in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Identify the key skills and techniques required for effective financial presentations
• Evaluate the needs and expectations of different financial audiences
• Apply design techniques to structure financial presentations for clarity and impact.

You will learn how to integrate storytelling techniques into financial presentations, design visual aids that enhance financial messages and apply active listening techniques to engage financial audiences. This will allow you to tailor your presentations to communicate your financial data with confidence and engage your audience to achieve your strategic and business goals. 

This module is part of the Storytelling and Presentation Skills in Finance micro-credential course which includes the following modules:

• Designing Financial Presentations (1.5 CPD hours) 
• Storytelling in Financial Presentations (1.5 CPD hours) 
• Delivering Financial Presentations with Confidence (1.5 CPD hours) 
• Advanced Financial Presentation Techniques (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain the skills lead effectively and apply the best approach to confidence and engagement in your financial presentations.

Assessment

There is no assessment for this module. This module can be studied as part of the Storytelling and Presentation Skills in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Integrate storytelling techniques into financial presentations
• Design visual aids that enhance financial messages
• Apply active listening techniques to engage financial audiences.

You will learn about the principles of confident and engaging delivery in financial presentations, how to apply techniques such as vocal control, body language, and eye contact to delivery clear and engaging presentations and how to evaluate the effectiveness of your delivery through reflection, audience feedback and self-assessment. This will allow you to better communicate your financial data with confidence and engage your audience to achieve your strategic and business goals. 

This module is part of the Storytelling and Presentation Skills in Finance micro-credential course which includes the following modules:

• Designing Financial Presentations (1.5 CPD hours) 
• Storytelling in Financial Presentations (1.5 CPD hours) 
• Delivering Financial Presentations with Confidence (1.5 CPD hours) 
• Advanced Financial Presentation Techniques (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you'll gain the skills to deliver effective presentations and apply the best approach for clarity and impact in your financial presentations.

Assessment

There is no assessment for this module. This module can be studied as part of the Storytelling and Presentation Skills in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Explain the principles of confident and engaging delivery in financial presentations
• Apply techniques such as vocal control, body language, and eye contact to deliver clear and engaging financial presentations
• Evaluate the effectiveness of your presentation delivery through reflection on audience feedback and self-assessment

You will learn how to evaluate and apply advanced storytelling and visualisation methods to strengthen your financial communication, draw on evidence-based best practices from outstanding financial presentations to design and deliver your own with greater impact, and analyse and incorporate feedback to refine the clarity, structure and influence of your presentations. By the end of this module, you will be able to communicate financial data with confidence, engage your audience more effectively, and drive alignment with your strategic and business goals.

This module is part of the Storytelling and Presentation Skills in Finance micro-credential course which includes the following modules:

• Designing Financial Presentations (1.5 CPD hours) 
• Storytelling in Financial Presentations (1.5 CPD hours) 
• Delivering Financial Presentations with Confidence (1.5 CPD hours) 
• Advanced Financial Presentation Techniques (1.5 CPD hours) 

Flexible learning options:

• Micro-credential (6 CPD hours): Purchase the full micro-credential (which includes all four modules), complete the assessment and earn a digital badge.
• Individual modules: Choose to purchase modules individually, allowing you to focus on the specific areas and capabilities that interest you.

Module summary

Through this module, you’ll gain the skills to apply advanced storytelling and visualisation techniques, enabling you to deliver confident, engaging and impactful financial presentations.

Assessment

There is no assessment for this module. This module can be studied as part of the Storytelling and Presentation Skills in Finance micro-credential. If you enrol in the full micro-credential course, you will have access to the assessment. 

If you have enrolled in an individual module and would like to complete the assessment and gain a digital badge, you can purchase the assessment separately.

Learning objectives

• Evaluate advanced storytelling and visualisation techniques to enhance financial communication 
• Apply evidence-based best practices from effective and well-executed financial presentations to design and deliver your own impactful presentations
• Analyse and apply feedback to enhance the clarity, structure, and impact of financial presentations.

Influence is a subtle art, and fundamental to other key skills that finance professionals need to possess in order to thrive in their careers. This 4 hour course is highly interactive with activities, videos and simulations to keep you actively engaged.

Course Summary

In this course, you will learn about the different approaches and strategies that can be taken during a negotiation and a 5-step negotiation process that you can employ to negotiate for mutually beneficial outcomes.

Key topics

• Negotiation
• Negotiation process
• Influence
• Influencing styles and strategies

Assessment

CPA Australia will assess how you apply your acquired knowledge against the key learning objectives, allowing you to demonstrate the skills you’ve learned.

When you successfully complete the in-built formal assessment, you’ll receive a digital badge as an endorsement of your new skills.

Learning objectives

• Use a range of negotiating techniques to secure mutually beneficial agreements.
• Use different influencing strategies to build consensus, provide perspective and opinion.