The complaints process does not investigate issues relating to fees.
Fees charged by CPA Australia members are a commercial matter between the member and their clients and are outside of CPA Australia's jurisdiction.
Where a dispute regarding fees arises you should talk to the member about your concerns with the view to reaching a settlement.
If this fails, consider contacting an organisation which mediates commercial disputes. There is usually a cost in using mediation services.
Be aware that if you choose not to pay the member they may raise a claim against you in a court of law which you will need to defend.
As the accountancy profession is not regulated, there is no schedule of fees for accountants, tax agents, financial planners or advisers. The marketplace determines rates and ensures fees remain competitive. Fees will vary based on many factors, including number of staff, the service being provided and the practice's costs and overheads.
Whenever you use the services of a CPA Australia member you should request a letter of engagement that clearly sets out the services to be provided and the basis on which fees will be charged.
