For many businesses, information and communications technology (ICT) is one of their most expensive areas. This paper, Delivering information and communication technology services to small and medium enterprises, outlines three alternative approaches to the delivery of ICT services and then considers the pros and cons of each approach in formulating a model that works for the management of ICT in a medium sized business.

The paper aims to make business leaders better informed about the likely benefits and dangers of ICT outsourcing.