Making a complaint
CPA Australia's complaints process ensures all CPA Australia members uphold regulatory standards.
Joining CPA Australia means committing to upholding the reputation of the CPA designation by adhering to the obligations spelt out in CPA Australia's Constitution and By-Laws, the Code of Professional Conduct and Applicable Regulations.
To ensure all members uphold these standards, CPA Australia has a formal process that enables complaints about its members to be heard, evaluated and, where appropriate, disciplinary action be taken.
Investigations and disciplinary processes are guided by the principles of: procedural fairness (the right for a member to put forward their case), confidentiality, independence, and the right to appeal.
We have undertaken to act in the public interest and have an obligation to ensure that complaints about members are investigated thoroughly, in an impartial and timely manner, and at all times striving to preserve the rights of members while acknowledging the public interest concerns of complainants.